Patient Relations


The Patient Relations Department serves as your advocate, providing a link between you and the Medical Center. Should you require assistance in the evening or on weekends, please contact the Nursing Supervisor who can be reached by phone at 808.538.9011.

Services include assistance with:

  • Patients Rights
  • Compliments
  • Foreign Language and Sign Language Interpreters
  • Equipment for hearing and speech impaired patients
  • Advance Directives (Living Wills)
  • Complaints and/or Grievances

Many patients like to send a thank you to the staff for the care they received while in the hospital. If you would like to send a special thank you or compliment to the staff, volunteers or a particular individual, please feel free to print and complete the "Customer Comment Form" available for download below.

Perhaps you have suggestions for making a patient's stay more comfortable. This kind of information is very valuable to us in our efforts to improve the quality of care provided at Queen's. It's also very meaningful to the caregivers to receive your feedback. Please include the date of your hospital stay and the nursing unit or individual's name with your suggestion. 



Some of the information on this website is available for download as pdf PDF files. To view these files you must have Adobe Acrobat Reader installed on your computer. If you don't already have a copy, you can download it for free by CLICKING HERE.


Monday thru Friday:
8:00am to 4:30pm





Email a Patient

Email a Patient

Would you like to brighten a patient's day with an uplifting message of support? Let them know you're thinking about them by sending a free email message.

Click Here to Get Started 

New Arrivals!

New Arrivals

The Queen's Medical Center has partnered with Mom 360 to capture your newborns’ first moments. New parents can login to view and share those first precious photos.

Visit the Mom 360 Website 

Give to Queen's

Give to Queens

Your donation helps support The Queen’s Medical Center to provide the best quality health care in Hawai’i. Learn more on making your donation at My Gift to Queen’s.

Click Here to Give Today 

Be a Volunteer

Be a Volunteer

Volunteers provide crucial support services that are vital to Queen's and the well-being of its patients. Click below to find out more about becoming a volunteer.

Volunteer Information 

Translation Links

English Chinese (Simplified) Chinese (Traditional) Filipino Japanese Korean Portuguese Spanish Thai Vietnamese

The Queen’s Medical Center is a 501 (c ) (3) non-profit corporation.