Patient Safety is a top priority at The Queen’s Medical Center. The Queen’s health care team is dedicated to providing you with the safest, highest-quality care possible. As our patient, you too are part of this team. A key component to a patient-safe environment is regular and on-going communication about your care, treatment or services.
We encourage you to ask questions and be an active, informed participant in your care. Should you have any questions or concerns about safety, please talk to any member of your care team, or if you prefer, you may call Patient Relations at 808.691.4602.
Below are some tips to help you participate in your care at The Queen’s Medical Center.
Five Steps to Safer Health Care from the Agency for Healthcare Research and Quality (AHRQ)
1. Speak up if you have questions or concerns
Choose a doctor who you feel comfortable talking to about your health and treatment. Take a relative or friend with you if this will help you ask questions and understand the answers. It's okay to ask questions and to expect answers you can understand.
2. Keep a list of all the medicines you take
Tell your doctor and pharmacist about the medicines that you take, including over-the-counter medicines such as aspirin, ibuprofen, and dietary supplements like vitamins and herbals. Tell them about any drug allergies you have. Ask the pharmacist about side effects and what foods or other things to avoid while taking the medicine. When you get your medicine, read the label, including warnings. Make sure it is what your doctor ordered, and you know how to use it. If the medicine looks different than you expected, ask the pharmacist about it.
3. Make sure you get the results of any test or procedure
Ask your doctor or nurse when and how you will get the results of tests or procedures. If you do not get them when expected - in person, on the phone, or in the mail - don't assume the results are fine. Call your doctor and ask for them. Ask what the results mean for your care.
4. Talk with your doctor and health care team about your options if you need hospital care
If you have more than one hospital to choose from, ask your doctor which one has the best care and results for your condition. Hospitals do a good job of treating a wide range of problems. However, for some procedures (such as heart bypass surgery), research shows results often are better at hospitals doing a lot of these procedures. Also, before you leave the hospital, be sure to ask about follow-up care, and be sure you understand the instructions.
5. Make sure you understand what will happen if you need surgery
Ask your doctor and surgeon: Who will take charge of my care while I'm in the hospital? Exactly what will you be doing? How long will it take? What will happen after the surgery? How can I expect to feel during recovery? Tell the surgeon, anesthesiologist, and nurses if you have allergies or have ever had a bad reaction to anesthesia. Make sure you, your doctor, and your surgeon all agree on exactly what will be done during the operation.
Download the Keeping You Safe at The Queen's Medical Center—Patient Brochure
Download 20 Tips to Help Prevent Medical Errors