"We believe that all people will be given care with dignity and respect, in an environment which is sensitive to each person's beliefs, values and culture. Each team member, patient and family is committed to a collaborative approach in providing an environment that will promote healing of mind, body and spirit. Our philosophy is extended in a place of harmony as guided by our founders, Queen Emma and King Kamehameha IV."

The Queen's Medical Centers founder, Queen Emma, often said, "people are the key to healing." A hospital-wide philosophy of care, called Lokomaika'i, is the embodiment of that statement. Lokomaika'i is a Hawaiian word that, in this interpretation, translates as "inner health."

Lokomaika'i is extended to patients, their families and employees, integrating the physical, emotional and spiritual aspects of caring. It is an outlook for treating the whole person involving the entire institution, from patient, to caregiver, to housekeeping staff. It is firmly believed that how employees treat each other is connected to the quality of care a patient receives. The purpose of Lokomaika'i is to create a healing environment throughout the organization which promotes and fosters partnerships with patients, their families and the health care team.

Lokomaika'i encourages patients and their families to be active participants in the wellness process. Patients are encouraged to thoroughly understand their medications and procedures and feel comfortable about speaking up if they are unclear. Relaxation and massage can be allowed as part of treatment. Hawaii's multi-cultural, multi-ethnic population has been raised on complementary therapies, and awareness and acceptance of tradition is important.

Another aspect of Lokomaika'i is to build a values-based organization centered on caring, compassion and aloha. The goal of Lokomaika'i is to create a place of harmony, incorporating the vision and ideals of Queen's mission and history, with the latest in medical practices and healing of the mind, body and spirit.